1. Payments made towards ISP plans, activation fees, or service renewals are generally non-refundable.
2. Refunds may be considered only for double or excess payments, failed transactions, or non-provision of service due to technical inability by the company.
3. Users must submit refund requests via email to info@lapointe.in within 3 days of the transaction, providing transaction reference and supporting details.
4. If approved, refunds will be processed within 10 business days through the original payment method.
5. No refund is provided for partial usage, midterm cancellation, or interruptions due to user non-compliance.
2nd Floor, Paresh Towers, Outer Ring Road,
Dr. Puneeth Rajkumar, 15th CRS JP Nagar Phase6,
Bangalore, Karnataka, India-560078
